FAQs
If you have any questions regarding our festival extras (Boutique Camping, Luxury Loo Passes, Electric Hook Up), please get in touch with our partners via the below link:
Boutique Camping: https://2021.pinkmooncamping.c...
When Nature Calls: https://www.when-nature-calls.co.uk/contact.aspx
Vital Spark: http://www.vitalspark.ltd/contact/
When will I receive my tickets?
Tickets will be received no later than 5 days before the event and you will be notified when they have been dispatched.
Can I bring my own tent?
Yes, you can bring your own tent as long as you purchase a weekend camping ticket, we do also have pre-erected and Boutique accommodation options if you wish to upgrade.
Can I bring a trailer tent?
No, trailer tents are not permitted.
Can I bring a gazebo?
You are permitted to bring an additional 3x3 structure per booking, however this is at our discretion and should we feel that any party is occupying a inappropriate amount of space we may ask for additional structures to be removed or relocated.
Will there be cash machines?
Yes, we have cash machines on site, and all of our bars accept cards and contactless payments.
Is there a mobile phone reception?
Mobile reception is generally good but a large number of people on site could have an adverse effect on the connection. It's a good idea to pick a meeting point with your group when you first arrive.
Can I charge my phone?
Yes, you will be able to purchase charging products at the event.
Are animals allowed on site?
No, we do not allow animals on site with the exception of guide dogs.
Can I camp for one night?
You can camp for up to 3 nights (Fri-Sun inclusive), however, if you choose to only camp for one or two nights, you still require a full weekend camping ticket.
Can I park by my tent?
No, we do not permit vehicles in the campsite.
Why do you have ticket tiers?
By having ticket tiers, it enables us to change the price for loyal customers who choose to book early. These tickets are exactly the same, but better value when bought earlier.
Each tier has an allocated number of tickets, therefore once they are gone, we progress to the next tier.
Will I be searched going in to the campsite or arena?
For the safety of all of our customers and staff, we reserve the right to search all customers and staff coming to the event. This is to ensure that the event remains a safe and enjoyable place for all.
Searches are subject to your consent, however they are a condition of entry.
Why do you have booking fees?
Booking fees are added on to each ticket to cover Ticketmaster's costs to provide the ticketing service for the event you are attending, these costs will include, but are not limited to, running their website and customer service lines, platform development, staff wages and running the box office onsite at the event you will be attending.
Will there be Family Camping at Rewind South?
Yes, there will be a designated area of the campsite specifically for families with children and youths. Please be aware you cannot book family camping but ask a steward onsite who will direct you to the correct area when arriving to camp.